Frequently Asked Questions
BEFORE YOU ARRIVEWhat security deposit is required?
A security deposit of $100 per stay will be required upon check in. Pre-paid cards are not accepted for room and tax or deposits.
Guests must be at least 21 years of age to check in at MGM Grand Detroit. The credit card holder must also be 21 years of age.
All of our rooms include the following amenities: Hair dryer, iron and ironing board. Coffee makers are not supplied in the room, however complimentary coffee is available in the Hotel Living Room 24-hours a day.
Hotel guests will enjoy complimentary access to the Fitness Center & Pool. Access to the spa, pool and fitness center is exclusively for guests age 18 or older.
All of our guest rooms and floors are non-smoking. In the event that smoking occurs in your room, a deep cleaning fee of $250 will be charged to your account upon check out. Please note that e-cigs, vapors, hookahs, etc. fall under our non-smoking policy. We do have designated smoking areas throughout our casino.
MGM Grand Detroit does offer room accommodations for the physically challenged with amenities ranging from roll-in showers to bathroom handrails. Please contact MGM Grand Detroit Reservations at 1-888-646-3387 for additional information.
Unfortunately pets are not allowed on property, with the exception of assistance animals. Proper documentation may be requested.
Our standard check-in time is 4pm however you may store your luggage at the Bell Desk until your room is prepared. Our standard check-out time is 11am. Please note that late checkout and early check in requests are based upon occupancy and availability. Additional charges may apply.
Complimentary Valet Parking is available for all hotel guests. Guests may also choose to park in the complimentary Self-Parking Structure. Please note, the parking structure is not connected to the hotel and luggage is not permitted on the casino floor.
We are sorry, but we do not provide complimentary transportation to and from the airport. You may contact our Concierge to assist you with booking transportation. They can be reached by phone at 313.465.1786.
DURING YOUR STAYHow do I check out?
When it comes time to leave, you can check out… • From your TV – Select CHECKOUT on the main menu • Using the Express Checkout form – fill out the form and drop it into one of the Express drop boxes • At the Front Desk
Late checkouts are based upon availability. There is a fee for an unauthorized late check out. Please contact the Front Desk for more information.
Yes, we have refrigerators available for a fee of $20 per night, based upon availability. Please contact Housekeeping for more information.
Yes, we have roll-a-way beds available for a fee of $20 plus tax per night, based upon availability. Please contact the Front Desk for more information.
Yes, we have a limited number of microwaves available for a fee of $20 per night, based upon availability. Please contact Housekeeping for more information.
Yes, we have cribs available for a fee of $20 per stay, based upon availability. Please contact Housekeeping for more information.
AFTER YOUR STAYHow can I get a copy of my bill?
Please contact the Hotel directly at 313.465.1777 or email the Concierge at email@example.com to request a copy of your bill.
If you have lost an item at the hotel or in your room, please contact the Lost and Found department at 313.465.1853.