AFTER YOUR STAYI left something at the hotel, can you help me find it?
If you have lost an item at the hotel or in your room, please contact the Lost and Found department at 313.465.1853.
Please contact the Hotel directly at 313.465.1777 or email the Concierge at firstname.lastname@example.org to request a copy of your bill.
DURING YOUR STAYHow do I check out?
When it comes time to leave, you can check out… • From your TV – Select CHECKOUT on the main menu • Using the Express Checkout form – fill out the form and drop it into one of the Express drop boxes • At the Front Desk
Yes, we have refrigerators available for a fee of $20 per night, based upon availability. Please contact Housekeeping for more information.
Yes, we have a limited number of microwaves available for a fee of $20 per night, based upon availability. Please contact Housekeeping for more information.
Late checkouts are offered for a fee and are based upon availability. A fee is also applied for unauthorized late check outs depending on the time of departure. Please contact the Front Desk for more information.
Yes, we have cribs available for a fee of $20 per stay, based upon availability. Please contact Housekeeping for more information.
Yes, we have roll-a-way beds available for a fee of $20 plus tax per night, based upon availability. Please contact the Front Desk for more information.
Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places. Use of marijuana is also prohibited in guest rooms at all MGM Resorts properties in Nevada, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places. And marijuana use continues to be prohibited at MGM Resorts properties outside Nevada. Notably, the vast majority of our guest rooms are non-smoking and therefore smoking of any substance in those rooms is prohibited. If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy.
Please note that e-cigs, vapors, hookahs, marijuana etc. fall under our non-smoking policy. Cleaning fees will be applied to smoking in areas that are non-smoking. We do have designated smoking areas throughout the casino, bars, and other areas. Contact a resort employee for location information regarding designated smoking areas.
BEFORE YOU ARRIVEDoes your hotel offer room accommodations for the physically challenged?
MGM Grand Detroit does offer room accommodations for the physically challenged with amenities ranging from roll-in showers to bathroom handrails. Please contact MGM Grand Detroit Reservations at 1-888-646-3387 for additional information.
Guests must be at least 21 years of age to check in at MGM Grand Detroit. The credit card holder must also be 21 years of age.
Complimentary Valet Parking is available for all hotel guests. Guests may also choose to park in the complimentary Self-Parking Structure. Please note, the parking structure is not connected to the hotel and luggage is not permitted on the casino floor.
Our standard check-in time is 4pm however you may store your luggage at the Bell Desk until your room is prepared. Our standard check-out time is 11am. Please note that late checkout and early check in requests are based upon occupancy and availability. Additional charges may apply.
We are sorry, but we do not provide complimentary transportation to and from the airport. You may contact our Concierge to assist you with booking transportation. They can be reached by phone at 313.465.1786.
A $12.00 daily resort fee plus applicable tax (15% for occupancy and sales taxes) is applied to each hotel reservation and will include amenities that are sure to enhance your experience at MGM Grand Detroit. The resort fee includes: In-room high speed internet & Wi-Fi, In-room Keurig® Coffee maker, bottled water, unlimited local/toll free calls, access to adult-only fitness room and pool in IMMERSE spa, boarding pass printing and select business center services.
A security deposit of $100 per stay will be required upon check in. Pre-paid cards are not accepted for room and tax or deposits.
Unfortunately pets are not allowed on property, with the exception of assistance animals. Proper documentation may be requested.
All of our guest rooms and floors are non-smoking. In the event that smoking occurs in your room, a deep cleaning fee of $250 will be charged to your account upon check out. Please note that e-cigs, vapors, hookahs, etc. fall under our non-smoking policy. We do have designated smoking areas throughout our casino.
All of our rooms include the following amenities: Hair dryer, iron and ironing board. Coffee makers are not supplied in the room, however complimentary coffee is available in the Hotel Living Room 24-hours a day.
Hotel guests will enjoy complimentary access to the Fitness Center & Pool. Access to the spa, pool and fitness center is exclusively for guests age 18 or older.