MGM GRAND DETROIT RECEIVES PRESTIGIOUS 2009 MOBIL TRAVEL GUIDE FOUR-STAR AWARD FOR HOTEL AND SPA
DETROIT – February 10, 2009 - MGM Grand Detroit has received the 2009 Mobil Four-Star Award by Mobil Travel Guide for both its hotel and IMMERSE Spa.
The Mobil Travel Guide is the originator of the prestigious star-rating system and provider of one of the most comprehensive evaluation systems of hotels, restaurants and spas in the world. The list has defined the highest standard for excellence in hospitality for over 50 years, and the guide is used by millions of travelers nationwide to determine their travel plans.
MGM Grand Detroit’s hotel was only one of two receiving such honor in Michigan, and IMMERSE was the only spa designated from the state. “It is our mission each day to ensure that each of our customers experience the highest level of luxury and customer service when they visit our facility,” said Chris McClain, MGM Grand Detroit’s Hotel Director. “We expect to set a standard in our market for our customers that make it difficult for others to reach.”
The Mobil Travel Guide’s rating process is based on more than 750 standardized criteria for hotels, and 450 different criteria for spas, making it the most rigorous and comprehensive in the industry. The process begins with a facility inspection that considers every aspect of the property, including its overall cleanliness, condition and location. Facilities must meet or exceed the standards set by the guide which are determined by unannounced, undercover service evaluations.
“It is undeniable that the travel industry has felt the effects of the recent economic downturn; however, it is in these difficult times that customers recognize the importance of great service and hospitality,” said Shane O’Flaherty, President and CEO of Mobil Travel Guide. “Now, more than ever, consumers rely on our expertise to help them make informed travel decisions and spend their dollars wisely. These latest additions to the Mobil Travel Guide family exemplify what extraordinary service is all about.”
ABOUT MGM GRAND DETROIT
Named as one of the "Top 10 new U.S. hotels of 2007" by Gayot and one of "53 places to visit in 2008" by The New York Times as part of the Detroit destination, MGM Grand Detroit is the city's first and only downtown hotel, gaming and entertainment destination built from the ground up. The hotel features 400 chic and stylish guest rooms, including nine rooftop VIP suites and 56 opulent corner suites. Guests can enjoy three signature restaurants by two of the world's preeminent celebrity chefs: Wolfgang Puck and Michael Mina; 24-hour in-room dining by Puck in addition to casual restaurants; lounges, including a relaxed piano-style bar; high-energy nightlife; the only resort-style spa in southeast Michigan; and 30,000-square-feet of meeting space capable of hosting everything from large corporate events to intimate black-tie engagements. Unique characteristics of the destination include a private entrance and lobby "Living Room" for hotel guests only, a concierge level with full-service lounge, 24-hour in-room service, 24-hour valet and complimentary covered self-parking. Room reservations are available via www.mgmgranddetroit.com or (888) 646-3387.
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For more information regarding the MGM Grand Detroit or this release, contact:
Jamaine Dickens, Commerce Communications Group, Inc.